I have used Y. Goldberg for about 6 years. They have great customer service and I get to speak to a live person which is important for me. The CPanel which are used for their sites are easy to use and I have no complaints.
Above that, the amazing free tools I got from them was amazing.
Y. Goldberg is also known to have extremely good response times, both by email and by phone. There have been a few hickups at times of rapid growth in the past but it seems Goldberg now has the situation under control and support is back to its highest levels.
Long time customers tend to agree that their overall experience with Goldberg has been highly above average.